Baby Presents FAQ’s

 

Can My Order Be Gift Wrapped?

Yes we can gift wrap your order and we include a Baby Presents gift card with your printed message. During the check out process you can select either a Pastel Polka Dot wrapping paper or Christmas themed paper option. If your order is a present, it can be sent directly to the recipient. If gift wrapping has been selected we will automatically not included a tax invoice with your order.

Postage Charges

Baby Presents offers FREE Standard Australia Shipping on all orders over $100 otherwise for all orders under this amount you can select Standard Australia Shipping at $9.00 or Express Post at $13.00

Australia Post or Courier Service Delivery time?

Please allow 2 - 5 business days for delivery after dispatch.

Baby Presents uses Australia Post or a Courier Service of our choosing depending on the sending location.  Please refer to our Delivery Policyfor more information on estimated delivery times and costs.

If the delivery address is located within Metro Melbourne and a Business Address or Hospital our Courier Service will most likely be used as they can offer next day delivery.  Refer to our Delivery Policyfor further information. Please note that our courier cannot deliver to a PO Box address.

Express Post Delivery time?

Australia Post Express Post guarantees overnight delivery once dispatched. Please see below for more information on delivery times. 

Is International Shipping available?

At this time, Baby Presents do not ship orders internationally, however we are happy to review one off requests, simply email sales@babypresents.net.auand we will let you know if we can fulfil your request.

Delivery and Delivery Time

Baby Presents dispatches orders which are in stock received before 3:00PM AEST on the same business day as long as payment has cleared. Orders received after this, or on a non-business day or Victorian public holiday, will be shipped the next business day.

For overnight deliveries Express Post is available for orders delivered within the Australia Post Express Network only.  Australia Post guarantee next business day delivery to most cities and major regional areas. The guarantee is not applicable in remote & some regional areas. If you are unsure if you are in an Express Post area, check here. If you have an urgent delivery please telephone us on 0418 218 244 or email sales@babypresents.net.auas we will do our best to expedite your order.

If there are any unforseen delays Baby Presents will notify you ASAP and you have the option of changing or cancelling your order if the item has not yet been sent.

Order Tracking

Where available, you will receive a consignment number for tracking purposes.

If you have any concerns about the delivery, please call Baby Presents during office hours (9:00am - 5:00pm) on 0418 218 244 or email us sales@babypresents.net.au

Refund and Return Shipping

For details on shipping and handling costs for returning goods to us, please visit our Terms and Conditions page.

 

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